At Merchy’s, we strive to make custom apparel printing and embroidery as smooth as possible. Sometimes you may need to change an order after placing it—whether changing the design, quantities, or delivery date. This article explains how order changes work, what deadlines and fees apply, and how you can make changes in the best way.
Why Changes Matter
Order changes can affect production schedules and resource allocation (e.g. screens, embroidery digitizing, blank apparel stock).
Last-minute changes can delay delivery, increase costs, or force us to reschedule jobs.
Having clear policies around changes ensures fairness, transparency, and helps us maintain high quality and consistency in your custom apparel printing and embroidery.
How Merchy’s Handles Order Changes
Types of Changes You Can Request
You may request changes such as:
Adjusting artwork (colors, size, placement)
Changing design files or correcting errors
Modifying quantities of apparel items
Changing garment styles, colors or sizes
Revising delivery dates or deadlines
Deadlines for Changes
Merchy’s change window depends on the stage of your order:
Order Stage | Until When You Can Request Changes | What Happens After That |
Before proof approval or mock-up approval | Up to when you receive the digital proof / mock-up | Changes are usually easy, no extra charge (unless artwork work exceeds scope) |
After proof approval but before production begins (screen burn / embroidery digitizing start) | Usually within X business days after proof approval (Merchy’s to fill in exact deadline, e.g. 1-2 days) | Changes may incur fees and may push back delivery timing |
Once production has begun (screens are burned, embroidery stitching started, blank apparel in process) | No changes allowed for art, quantities, or style; only minor fixes may be considered case by case | Order considered final; cancellation or change likely incurs full payment or restocking/forfeiture |
Fees & Charges
When changes are possible, certain fees may apply:
Change Order Fee: A flat fee for processing changes after initial confirmation (e.g. $X).
Artwork / Design Revision Fees: If the artwork must be edited, recolored, vectorized, etc., extra design or art fees may apply (hourly or flat).
Setup / Screen Fees: If screens have already been created (for screen printing) or embroidery digitizing has been done, there may be screen fees or digitization fees.
Restocking Fees: If you change apparel styles or fabrics after blanks have been ordered, a restocking or restock cost may be charged.
Rush / Expedited Fees: If changes force work into rush or expedite status to meet a deadline, additional fees may apply.
Impact on Production & Delivery
Changes may delay production or shipment. If there is a firm deadline, changes close to that deadline may make meeting it impossible.
Depending on the change, we may need to reorder blank apparel or remake screens/digitization.
If we agree to any changes, we will send a revised proof and a new estimated delivery date (if it shifts).
Customer Guidance & Best Practices
To make order changes go smoothly (and keep costs and delays to a minimum), here are some tips:
Provide complete details up front. Send final artwork, full style etc., when placing your order, and tell us your deadline.
Review proofs carefully. Check spelling, colors, placement, sizes etc. before approving. Once approved, changes cost more.
Allow buffer time. If your order has a fixed event or in-hand date, plan for last-minute issues—artwork revisions, garment stock, etc.
Order extras if unsure. It’s often cheaper to order a few extra garments than to do a small add-on later.
Communicate quickly. If you need a change, reach out right away to your account manager or support, in writing (email), so there is a clear record.
Common Questions (FAQs)
Q: How late can I change my design or artwork without extra fees?
A: You can make changes without a change fee until you approve your digital proof / mock-up. After proof approval but before production begins, a change fee or art revision fees may apply.
Q: Can I change quantities after my order has already started production?
A: Usually no; once production (screen burn, embroidery digitizing or stitching, or blanks ordered) has begun, changes in quantity or style are not possible. If a change is accepted, it’s likely to result in extra charges and possibly delay.
Q: What happens if I approve the proof, but later spot an error in the proof?
A: Since you have approved the proof, changes after that point usually incur fees. If the error was ours (Merchy’s mistake), we’ll make it right; if it was in your approved proof, we generally expect correction fees.
Q: Are there fees for changing delivery or deadline dates?
A: Yes. If delivery or in-hand dates change after scheduling, especially if rush or expedited work is needed, we may charge extra to accommodate.
Q: Can I cancel part of an order (e.g. reduce quantity or remove style)?
A: Depending on where in production the order is, partial cancellations may be possible with restocking or incurred costs. After production begins, cancellation might not be possible, or may result in full payment for that portion.
If you have a specific situation you’d like to discuss—maybe a tight deadline, an urgent change, or concerns about design or embroidery placement—please reach out to your Merchy’s account specialist or email our support team. We’re here to help make your custom apparel printing experience the best it can be.
